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SARA student complaint

WUST faculty and staff attempt to create, in all areas, an atmosphere that is conducive to learning. For this reason, we have established a procedure that we hope will address any school-related problem, concern, or complaint. Students may express concerns to any administrator. Complaints, however, are best handled by following the below procedure.


Step 1: Most academic concerns will be handled by the instructors. Students should first discuss the problem with the instructor. Step 2: If the problem is not resolved at that level, the student should contact to the Director of Education or to the VP of Academic Affairs. The VP of Academic Affairs, and all other administrative staff members maintain an open-door policy.


At the written request of the student, an ad hoc Grievance Committee (GC) comprised of the VP of Academic Affairs, Director of Education, Director of Admissions, a faculty member (if applicable), and Title IX Coordinator (if applicable) will be convened to address concerns which remain unresolved. The ad hoc Grievance Committee will convene within 10 days of a written request. The student will be notified of the committee’s decision within three days of the meeting.


If there is a finding of inappropriate behavior, prompt disciplinary action, including possible termination or expulsion, will be taken.

  • Withdrawal of a complaint will not necessarily result in the termination of the University’s investigation into the allegations.

  • False and malicious charges may result in sanctions being imposed against the complainant by the University and may lead to charges being filed against the complainant by the accused.

After a judgment has been rendered, either party may choose to avail himself/herself of the established grievance procedures:


When any investigation of a complaint of sexual harassment is completed, the file containing all documentation relating to the complaint will be maintained in the Human Resources Department in a separate confidential file.


Documentation on any disciplinary action will be maintained in accordance with the following guidelines:

  1. Documentation will be maintained in the Student’s file, which resides with the Admission Department

  2. Documentation will be maintained in the Professional and Support Staff’s personnel file, which is maintained in the Human Resources Department.

  3. Documentation will be maintained in the Faculty’s personnel file in the Human Resources

Department. After following the above stated procedure, if the student feels that his or her concerns have not been resolved, he or she may address these concerns in writing to the following organizations:


State Council of Higher Education for Virginia (SCHEV)-


James Monroe Building, 9th Floor, 101 N. 14th Street, Richmond, VA 23219 (804) 225-2600



Accrediting Commission of Career Schools and Colleges (ACCSC)

2101 Wilson Boulevard, Suite 302. Arlington, VA 22201

Tel: 703.247.4212 Fax: 703.247.4533


WUST ensures that a student will not be subject to unfair action as a result of initiating a complaint proceeding.

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